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E-commerceSREInfrastructure
E-commerce platform achieves 99.9% uptime
A fast-growing e-commerce company was experiencing frequent outages during peak traffic periods, costing them significant revenue and customer trust. We implemented comprehensive SRE practices and infrastructure improvements to achieve reliable 99.9% uptime.
99.9%
Uptime achieved
60%
Incident reduction
10x
Traffic handled
75%
MTTR improvement
The challenge
- Frequent outages during sales events and peak traffic
- No monitoring or alerting—issues discovered by customers
- Manual scaling processes that couldn't keep up with growth
- Estimated $50K+ revenue loss per major incident
- Engineering team burnt out from constant firefighting
Our approach
- Comprehensive infrastructure audit and capacity analysis
- Implemented observability stack: metrics, logs, and tracing
- Designed auto-scaling policies for traffic spikes
- Established incident response procedures and on-call rotation
- Created runbooks for common failure scenarios
- Set up SLOs and error budgets for reliability tracking
Results
- Zero outages during Black Friday and holiday sales
- Engineering team can focus on features, not firefighting
- Clear visibility into system health and performance
- Proactive capacity planning for continued growth
Technology stack
AWSKubernetesPrometheusGrafanaPagerDutyTerraform
Next steps
- Ongoing SRE support and monitoring
- Quarterly reliability reviews and improvements
- Chaos engineering program to test resilience